Privacy policy

This Privacy Policy explains how LALORS Jewellery ("LALORS", "we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from https://lalors.com (the "Site"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" mean any user of the Services, including customers, website visitors, or any other individual whose personal information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we do, we will post the updated Privacy Policy on the Site and revise the "Last updated" date. Where required by law, we will take additional steps to notify you.

How We Collect and Use Personal Information

We collect personal information from a variety of sources to provide and improve our Services. The type of information we collect depends on how you interact with us.

In addition to the specific purposes described below, we may use your personal information to:

  • Communicate with you

  • Provide, maintain, and improve our Services

  • Comply with legal obligations

  • Enforce our terms and policies

  • Protect the security and integrity of our Services, users, and business

Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

When you use our Services, you may provide us with personal information, including:

  • Contact details: name, billing or shipping address, phone number, and email address

  • Order information: billing details, shipping details, payment confirmation, and contact information

  • Account information: username, password, security questions, and other account security information

  • Customer support information: information you choose to include when communicating with us

Some features of the Services require certain personal information. If you choose not to provide it, you may be unable to access or use those features.

Information We Collect Automatically

When you interact with our Site or Services, we may automatically collect certain information, including:

  • Device and browser information

  • IP address and network connection information

  • Usage data, such as pages viewed, interactions, and browsing behavior

We collect this information using cookies, pixels, and similar technologies ("Cookies").

Information We Receive from Third Parties

We may receive personal information about you from third parties, including:

  • Service providers such as Shopify that support our Site and Services

  • Payment processors who collect payment details to process transactions

  • Advertising and analytics partners who collect information through cookies, pixels, and similar technologies when you interact with our Site, emails, or ads

Any information we receive from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process payments and fulfill orders

  • Manage your account

  • Arrange shipping, returns, and exchanges

  • Send transactional communications related to your purchases or account

This processing is necessary to perform our contract with you.

Marketing and Advertising

We may use your personal information to send promotional communications by email, text message, or post, and to display advertisements tailored to your interests.

If you are located in the European Economic Area (EEA), we rely on our legitimate interests under Article 6(1)(f) of the GDPR to promote our products, unless consent is otherwise required.

You may opt out of marketing communications at any time.

Security and Fraud Prevention

We use personal information to detect, prevent, and investigate fraudulent, illegal, or malicious activity and to protect the security of our Services.

If you register an account, you are responsible for keeping your login credentials confidential. If you believe your account has been compromised, please contact us immediately.

For EEA residents, this processing is based on our legitimate interests under Article 6(1)(f) GDPR.

Customer Support and Service Improvement

We use personal information to respond to inquiries, provide customer support, and improve our Services. This is in our legitimate business interests under Article 6(1)(f) GDPR.

Cookies

We use Cookies to operate and improve our Site, remember your preferences, run analytics, and understand how users interact with our Services.

We may also allow third parties to use Cookies to provide advertising and analytics services.

Most browsers accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Please note that disabling Cookies may affect the functionality of the Services.

For more information about Shopify-related Cookies, visit Shopify’s cookie policy.

How We Share Personal Information

We may share your personal information in the following circumstances:

  • With service providers who perform services on our behalf (e.g., payment processing, IT services, shipping, analytics, customer support)

  • With marketing and advertising partners

  • With affiliates within our corporate group

  • When you direct or consent to the sharing of information

  • In connection with a business transaction (e.g., merger or acquisition)

  • To comply with legal obligations or protect our rights and the rights of others

Categories of Information Shared

We may share the following categories of personal information:

  • Identifiers (e.g., contact and account details)

  • Commercial information (e.g., order and purchase history)

  • Internet or network activity (e.g., usage data)

  • Approximate geolocation data (e.g., IP-based location)

We do not sell or share sensitive personal information without your consent or for the purpose of inferring personal characteristics.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

Information you share on public or third-party platforms may be visible to others and used without limitation by those platforms.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete it.

We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Data Retention

We implement reasonable security measures to protect your personal information, but no system is completely secure. Information transmitted over the internet may not be fully secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access and know what personal information we hold

  • Right to request deletion of your personal information

  • Right to correct inaccurate information

  • Right to data portability

  • Right to restrict or object to processing

  • Right to withdraw consent where processing is based on consent

  • Right to appeal our decision regarding your request

You may manage marketing email preferences using the unsubscribe link in our emails. Even if you opt out, we may still send non-promotional communications related to your account or orders.

We may need to verify your identity before responding to a request. You may appoint an authorized agent to act on your behalf where permitted by law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

If you are located in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence.

Where personal information is transferred outside Europe, we rely on approved safeguards such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms, unless the destination country provides an adequate level of protection.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: mail@lalors.ie

For the purposes of applicable data protection laws, LALORS Jewellery is the data controller of your personal information, unless stated otherwise.